8891 N US Highway 259 

Broken Bow, Oklahoma, 74728

Phone: (580) 494-3150

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STORE POLICY

Customer Care

Hochatown Swamp Booger Mercantile, LLC regards every person who contacts them, for any reason whatsoever, to be a valued customer.

Hochatown Swamp Booger Mercantile, LLC  is committed to providing the best customer service possible and will diligently  process each inquiry as quickly as possible.

Hochatown Swamp Booger Mercantile, LLC is committed to providing our customers with high quality service which meets their reasonable expectations.

Hochatown Swamp Booger Merecantile, LLC  recognizes that our customer's needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame and our customers will be treated with honesty and integrity at all times.

Hochatown Swamp Booger Mercantile, LLC recognizes that by providing high quality customer service we are helping to service our customers in the best possible way.

We will listen to our customers and try to provide the services that they really want. We will not assume that we know what they want; we will listen to the facts.

We will not give any customer the 'run-around'. If an individual cannot directly help a customer, it is their responsibility to ensure that they find someone who can and then put them in contact with the customer. If the person who is able to help the customer is unavailable it is the responsibility of the person who receives the call to call back the customer and advise them of a time when the appropriate person will help them.

Answers to any inquiry or complaint will be easy to comprehend. They will be clear, concise, and straight to the point and directly address the original inquiry or complaint.

All telephone inquiries or complaints will receive at least an initial response by the next working day.

All employees dealing with customers will identify themselves either verbally or in writing and when answering the phone will give their first name.

In its aim toward efficiency and in the interest of customers, Hochatown Swamp Booger Mercantile, LLC reserves the right to limit the use of staff and resources on false or unreasonable demands.

Hochatown Swamp Booger Mercantile, LLC reserves the right to refuse service to individuals at their discretion.

Privacy & Safety

 

Privacy Notice

This privacy notice discloses the privacy practices for Hochatown Swamp Booger Mercantile, LLC . This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.

  2. What choices are available to you regarding the use of your data.

  3. The security procedures in place to protect the misuse of your information.

  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing 
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information 
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.

  • Change/correct any data we have about you.

  • Have us delete any data we have about you.

  • Express any concern you have about our use of your data.

 

Security 
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.  Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page. While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (580)494-3150 or keithtaylor@hochatownswampbooger.com.

Payment Methods

American Express, Mastercard, Visa, Discover